The Verizon Service Disruption has been resolved. If you have any further issues, please contact Telecom. Telecom 8-6471, or telecom@jmu.edu.
Posted Aug 22, 2025 - 09:44 EDT
Identified
We have confirmed that the issue is not a JMU Telephone issue. The Verizon landline network is unable to connect calls to some cell phone network exchanges with calls to AT&T seeming to be the most affected. Calls from Verizon cell phones to other carriers do not seem to be affected. We have reported the problem to Verizon and will provide an update when we have more to report.
Posted Aug 21, 2025 - 09:12 EDT
Update
We are continuing to investigate this issue.
Posted Aug 20, 2025 - 20:28 EDT
Investigating
We are currently experiencing a service disruption affecting the ability to place off-campus calls via Verizon wired lines. The Telecom team has opened a support ticket with Verizon and is actively working toward resolution. We will provide updates as they become available. Thank you for your patience and understanding.