James Madison University Status

Comcast Service Disruption

Identified - Comcast will be performing network upgrades in the Harrisonburg area on December 11, 2025, starting at 5:00 AM. Service may be intermittently unavailable throughout the day. Updates will be posted as they become available.
Dec 05, 2025 - 13:36 EST

Aceware Operational

Aceware CFI Operational

AiM Operational

Canvas Operational

Cherwell Operational

Ivanti Cloud Cherwell Self Service Portal Operational

Ivanti Cloud US Datacenter Operational

Ivanti Cloud US AMS Operational

Ivanti Cloud US - 5AM MT Maintenance Window Operational

Cherwell Trusted Agent Server Operational

CRM Operational

Salesforce Student Success/Education Cloud NA236 Operational

Salesforce Advancement org NA225 Operational

Effort Reporting System Operational

EMS Operational

Finance Operational

HR Management Operational

Microsoft 365 Operational

Microsoft Outlook Operational

Microsoft Teams Operational

Microsoft SharePoint Operational

Microsoft OneDrive Operational

MyMadison Operational

Network Operational

Okta Operational

OnBase Operational

OnBase App Server Operational

OnBase Web Client Operational

OnBase Processing Server Operational

OnBase File Server Operational

Student Administration Operational

Tableau Server Operational

Telecom Operational

Comcast Operational

Rave - JMU Notification System Operational

Verizon Operational

UREC Register Operational

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Recording Operational

Zoom Zoom Webinars Operational

Zoom Live Transcription Operational

Zoom Closed Captioning Operational

Zoom Live Streaming Operational

Zoom Meeting Dial-in/Telephony Operational

Zoom Zoom Meeting Invite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2025

No incidents reported today.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Unresolved incident: Comcast Service Disruption.

Dec 4, 2025

Outage: Users may not be able to download Microsoft 365 desktop apps

Resolved - At this time, Microsoft has reported that they have confirmed download functionality for Microsoft 365 desktop apps has been restored and the issue is fully remediated.

If you have questions or are still experiencing issues, please reach out to the IT Help Desk at 540-568-3555 or submit a request through the IT Service Portal.
Dec 4, 12:31 EST

Investigating - JMU IT Has been made aware that users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage. Microsoft is currently working to resolve the issue and implement a fix.

For any questions, please reach out to the JMU IT Help Desk at 540-568-3555 or submit a request through the IT Service Portal at its.jmu.edu.
Dec 4, 08:15 EST

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

Wireless Network Maintenance (Bridgeforth Stadium Only) - Sunday, November 30th 6am-12pm

Completed - The scheduled maintenance has been completed.
Nov 30, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:00 EST

Scheduled - We will be performing emergency maintenance on the wireless network at Bridgeforth Stadium on Sunday, November 30th, beginning at 6am. There will be brief disruptions to the wireless network at Bridgeforth Stadium during the maintenance.
Nov 29, 20:33 EST

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.