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In preparation for the fall move-in period, Boldyn will perform a necessary firmware upgrade to the network infrastructure. The firmware upgrade is scheduled for Monday, July 27 from 5am – 11am EST.
A student notification will be communicated by COB Wednesday, July 22.
Maintenance Details • Date: Monday, July 27 • Start Time: 5:00 AM ET • End Time: 11:00 AM ET • Maintenance Window: 6 hours • Description: Necessary firmware upgrade • User Impact: Users may experience intermittent connectivity during the maintenance window
Jul 22, 2026 - 22:07 EDT
Okta
Operational
MyMadison
Operational
Canvas
Operational
Microsoft 365
Operational
Microsoft 365
Operational
Microsoft Outlook
Operational
Microsoft Teams
Operational
Microsoft SharePoint
Operational
Microsoft OneDrive
Operational
Zoom
Operational
Zoom Zoom Meetings
Operational
Zoom Recording
Operational
Zoom Zoom Webinars
Operational
Zoom Live Transcription
Operational
Zoom Closed Captioning
Operational
Zoom Live Streaming
Operational
Zoom Meeting Dial-in/Telephony
Operational
Zoom Zoom Meeting Invite
Operational
Network
Operational
Student Administration
Operational
Finance
Operational
HR Management
Operational
Student Success CRM (Salesforce)
Under Maintenance
Salesforce Student Success/Education Cloud NA236
Under Maintenance
Salesforce Advancement org NA225
Under Maintenance
Resolved -
At this time, JMU IT has determined the issue and access to Aceware should now be corrected. If you have additional questions or issues, please reach out to the JMU IT Help Desk at 540-568-3555
Aug 17, 16:10 EDT
Update -
We are continuing to investigate this issue.
Aug 17, 10:48 EDT
Investigating -
We are currently experiencing a power outage at Lakeside Hall. As a result, the Boldyn network has been impacted and service may be unavailable until power is restored.
Aug 17, 10:48 EDT
Completed -
The scheduled maintenance has been completed.
Aug 16, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 06:00 EDT
Scheduled -
Due to required system maintenance, MyMadison will be unavailable between 6AM-12pm, Sunday, 13th August. Systems affected include: MyMadison, HRMS, Student Administration, Finance.
E-mail, file system access and direct access to Canvas will NOT be affected during this time and those systems will be available for use. An alert will be posted as soon as all work is completed and systems are available for use on a consistent basis.
Aug 13, 14:52 EDT