Boldyn Outage - Hillside Hall
Investigating - Telecom is currently investigating an outage affecting Boldyn TV services at Hillside Hall. Our team is onsite actively troubleshooting the issue and working to restore service as quickly as possible. Updates will be provided as additional information becomes available.
We appreciate your patience and understanding while we work to resolve the issue.
Sep 14, 2026 - 09:39 EDT
Okta Operational
MyMadison Operational
Canvas Operational
Microsoft 365 Operational
Microsoft 365 Operational
Microsoft Outlook Operational
Microsoft Teams Operational
Microsoft SharePoint Operational
Microsoft OneDrive Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Recording Operational
Zoom Zoom Webinars Operational
Zoom Live Transcription Operational
Zoom Closed Captioning Operational
Zoom Live Streaming Operational
Zoom Meeting Dial-in/Telephony Operational
Zoom Zoom Meeting Invite Operational
Network Operational
Student Administration Operational
Finance Operational
HR Management Operational
Student Success CRM (Salesforce) Operational
Salesforce Student Success/Education Cloud NA236 Operational
Salesforce Advancement org NA225 Operational
OnBase Operational
OnBase App Server Operational
OnBase Web Client Operational
OnBase Processing Server Operational
OnBase File Server Operational
TeamDynamix Operational
TeamDynamix Integrations (Third party) Operational
TeamDynamix Flow Execution Operational
TeamDynamix API Operational
TeamDynamix Email Operational
TeamDynamix Sandbox Operational
TeamDynamix Web Interface Operational
Cherwell Operational
Ivanti Cloud Cherwell Self Service Portal Operational
Ivanti Cloud US Datacenter Operational
Ivanti Cloud US AMS Operational
Ivanti Cloud US - 5AM MT Maintenance Window Operational
Cherwell Trusted Agent Server Operational
JMU Telecom Partial Outage
Comcast Operational
Boldyn - JMU ResNet Wireless Internet Partial Outage
Rave - JMU Notification System Operational
Verizon Operational
AiM Operational
Aceware Operational
Aceware CFI Operational
Effort Reporting System Operational
EMS Operational
UREC Register Operational
Tableau Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus-Wide Wireless Network Maintenance - Sunday, September 20th 6am-10am Sep 20, 2026 06:00-10:00 EDT

On Sunday, September 20th between 6am and 10am, the JMU wireless networks will be upgraded to address security vulnerabilities. The maintenance will impact the JMU wireless networks campus-wide. During this time, wired network connections will still be functional and uninterrupted.

Please note this will not affect the public facing wireless network at AUBC or the Boldyn wireless network throughout the dorms.
Posted on Sep 03, 2026 - 16:24 EDT

Sep 14, 2026

Boldyn Network Maintenance - Monday, July 27 from 5am - 11am EST.
Resolved - This incident has been resolved.
Sep 14, 08:11 EDT
Update - We are continuing to investigate this issue.
Sep 4, 08:23 EDT
Investigating - JMU team,

In preparation for the fall move-in period, Boldyn will perform a necessary firmware upgrade to the network infrastructure. The firmware upgrade is scheduled for Monday, July 27 from 5am – 11am EST.

A student notification will be communicated by COB Wednesday, July 22.


Maintenance Details
• Date: Monday, July 27
• Start Time: 5:00 AM ET
• End Time: 11:00 AM ET
• Maintenance Window: 6 hours
• Description: Necessary firmware upgrade
• User Impact: Users may experience intermittent connectivity during the maintenance window
Jul 22, 22:07 EDT
Callling Issues to Verizon Customer
Resolved - This incident has been resolved.
Sep 14, 08:10 EDT
Update - The issue has been resolved and service has been retored.
Sep 9, 16:45 EDT
Update - We are continuing to investigate this issue.
Sep 9, 08:31 EDT
Investigating - JMU is currently experiencing issues with outbound calls to Verizon Wireless and Verizon landline customers. Some calls may fail to connect. Telecom is currently investigating and has submitted a ticket to Verizon. Updates to continue as they become available.
Sep 8, 16:29 EDT
Telecom Sevice Disruption - 1598 S. Main Street
Resolved - This incident has been resolved.
Sep 14, 08:10 EDT
Update - Service has been restored, Verizon found a bad pair and replaced the pair.
Sep 9, 16:46 EDT
Update - The Verizon issues has been resolved. Services are back in operation.
Sep 6, 17:20 EDT
Update - We are continuing to investigate this issue.
Sep 5, 22:15 EDT
Investigating - Telecom services are experiencing intermittent connectivity issues. Verizon has been notified. Telecom will continue to monitor the connection and provide updates as additional information becomes available.
Sep 5, 21:31 EDT
Cable TV Service Disruption (Hillside, Bell, McGraw-Long)
Resolved - This incident has been resolved.
Sep 14, 08:09 EDT
Investigating - Please be advised that Cable TV services will experience a temporary service disruption affecting the following residence halls today, September 11, 2026, from 11:00 AM to 4:00 PM.

Bell
Hillside Hall
McGraw-Long Hall
Sep 11, 11:03 EDT

Sep 13, 2026

Campus-Wide Network Maintenance - Sunday, September 13th 6am-12pm
Completed - The scheduled maintenance has been completed.
Sep 13, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 EDT
Scheduled - On Sunday, September 13th between 6am and 12pm, the JMU wired networks will be upgraded. This will affect all network connectivity (wired and wireless) across campus as the rolling upgrades are performed.

Please note that the Boldyn network in the dorms, the public facing wireless network at AUBC, and the JMU data center networks will not be affected during the upgrades.

Additionally, the following buildings will not be affected during this maintenance: 983 Reservoir, 1603, 1599, 1595, and 1593 S. Main Street, JMAC 1, and Massanutten Hall.
Sep 3, 15:45 EDT

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

Network Maintenance (Massanutten Hall, JMAC 1, 983 Reservoir Street, and 1603/1599/1595/1593 S. Main Street) - Sunday, September 6th, 6am-9am
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 06:00 EDT
Scheduled - To address outstanding security vulnerabilities, we will be performing network maintenance in Massanutten Hall, JMAC 1, 983 Reservoir Street, and 1603/1599/1595/1593 S. Main Street on Sunday, September 6th starting at 6am. This will affect all wired and wireless connectivity in these buildings during the maintenance (excluding data center).
Sep 3, 08:51 EDT

Sep 5, 2026

Sep 4, 2026

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

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