Identified - Microsoft has provided the following update shortly after 4pm:
"We determined the elevated load isn't driven by an increase in traffic, but by a number of servers being unexpectedly unavailable; straining the remaining infrastructure... We've validated an alternative service health check method, which allowed a subset of affected servers to successfully return to service. We're now applying this change more broadly. We're also preparing automated recovery systems to continually detect and restart unresponsive servers, to maintain service stability while this change progresses."
As Microsoft continues to provide updates and makes adjustments to service, access to applications like Outlook and the ones listed may be intermittent or inaccessible. Additional updates will be posted as they are available.
Nov 12, 2026 - 16:55 EST
"We determined the elevated load isn't driven by an increase in traffic, but by a number of servers being unexpectedly unavailable; straining the remaining infrastructure... We've validated an alternative service health check method, which allowed a subset of affected servers to successfully return to service. We're now applying this change more broadly. We're also preparing automated recovery systems to continually detect and restart unresponsive servers, to maintain service stability while this change progresses."
As Microsoft continues to provide updates and makes adjustments to service, access to applications like Outlook and the ones listed may be intermittent or inaccessible. Additional updates will be posted as they are available.
Nov 12, 2026 - 16:55 EST
Update - Microsoft provided the following update at 2:15p today:
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've also moved traffic for some services off the affected infrastructure to further reduce load, with additional traffic moves in progress.
Microsoft has also updated the impact to include the following services while they work to address the incident:
Exchange Online
Microsoft Teams
SharePoint Online
Microsoft Copilot 365
Microsoft Defender XDR
Nov 12, 2026 - 14:46 EST
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've also moved traffic for some services off the affected infrastructure to further reduce load, with additional traffic moves in progress.
Microsoft has also updated the impact to include the following services while they work to address the incident:
Exchange Online
Microsoft Teams
SharePoint Online
Microsoft Copilot 365
Microsoft Defender XDR
Nov 12, 2026 - 14:46 EST
Update - We are continuing to investigate this issue.
Nov 12, 2026 - 13:34 EST
Nov 12, 2026 - 13:34 EST
Investigating - JMU IT is currently aware of an issue that Microsoft is reporting, specifically around accessing Exchange Online mailboxes through either web, mobile, or desktop applications. More details will be provided as they are made available. For any additional questions, please contact the IT Help Desk at 540-568-3555.
Nov 12, 2026 - 13:29 EST
Nov 12, 2026 - 13:29 EST
Okta
Operational
MyMadison
Operational
Canvas
Operational
Microsoft 365
Partial Outage
Microsoft 365
Operational
Microsoft Outlook
Partial Outage
Microsoft Teams
Partial Outage
Microsoft OneDrive
Operational
Microsoft SharePoint
Partial Outage
Zoom
Operational
Zoom Zoom Meetings
Operational
Zoom Recording
Operational
Zoom Zoom Webinars
Operational
Zoom Live Transcription
Operational
Zoom Closed Captioning
Operational
Zoom Live Streaming
Operational
Zoom Meeting Dial-in/Telephony
Operational
Zoom Zoom Meeting Invite
Operational
Network
Operational
JMU PeopleSoft Systems
Operational
Finance
Operational
HR Management
Operational
Student Administration
Operational
Student Success CRM (Salesforce)
Operational
Salesforce Student Success/Education Cloud NA236
Operational
Salesforce Advancement org NA225
Operational
OnBase
Operational
OnBase App Server
Operational
OnBase Web Client
Operational
OnBase Processing Server
Operational
OnBase File Server
Operational
TeamDynamix
Degraded Performance
TeamDynamix Integrations (Third party)
Operational
TeamDynamix Flow Execution
Operational
TeamDynamix API
Operational
TeamDynamix Email
Degraded Performance
TeamDynamix Sandbox
Operational
TeamDynamix Web Interface
Operational
JMU Telecom
Operational
Comcast
Operational
Boldyn - JMU ResNet Wireless Internet
Operational
Rave - JMU Notification System
Operational
Verizon
Operational
AiM
Operational
Aceware
Operational
Aceware CFI
Operational
Effort Reporting System
Operational
EMS
Operational
UREC Register
Operational
Tableau Server
Operational
Cherwell
Operational
Ivanti Cloud Cherwell Self Service Portal
Operational
Ivanti Cloud US Datacenter
Operational
Ivanti Cloud US AMS
Operational
Ivanti Cloud US - 5AM MT Maintenance Window
Operational
Cherwell Trusted Agent Server
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance