Get webhook notifications whenever James Madison University creates an incident, updates an incident, resolves an incident or changes a component status.
In preparation for the fall move-in period, Boldyn will perform a necessary firmware upgrade to the network infrastructure. The firmware upgrade is scheduled for Monday, July 27 from 5am – 11am EST.
A student notification will be communicated by COB Wednesday, July 22.
Maintenance Details • Date: Monday, July 27 • Start Time: 5:00 AM ET • End Time: 11:00 AM ET • Maintenance Window: 6 hours • Description: Necessary firmware upgrade • User Impact: Users may experience intermittent connectivity during the maintenance window
Jul 22, 2026 - 22:07 EDT
Resolved -
At this time, JMU IT has determined the issue and access to Aceware should now be corrected. If you have additional questions or issues, please reach out to the JMU IT Help Desk at 540-568-3555
Aug 17, 16:10 EDT
Update -
We are continuing to investigate this issue.
Aug 17, 10:48 EDT
Investigating -
We are currently experiencing a power outage at Lakeside Hall. As a result, the Boldyn network has been impacted and service may be unavailable until power is restored.
Aug 17, 10:48 EDT
Completed -
The scheduled maintenance has been completed.
Aug 16, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 06:00 EDT
Scheduled -
Due to required system maintenance, MyMadison will be unavailable between 6AM-12pm, Sunday, 13th August. Systems affected include: MyMadison, HRMS, Student Administration, Finance.
E-mail, file system access and direct access to Canvas will NOT be affected during this time and those systems will be available for use. An alert will be posted as soon as all work is completed and systems are available for use on a consistent basis.
Aug 13, 14:52 EDT
Resolved -
At this time, JMU IT has resolved the issue around AAR (Academic Requirements/Student Administrator) within MyMadison, Student Administration, and CRM and access should now be restored. If you have additional questions or issues, please reach out to the JMU IT Help Desk at 540-568-3555
Aug 13, 17:00 EDT
Investigating -
JMU IT is currently investigating an issue with the "Academic Requirements" Tab within MyMadison, as well as the Student Administrator selection not correctly displaying for users within Student Administration (SA) and CRM. As more information becomes available, updates will be made here. For additional questions, please feel free to submit a request at the IT Service Portal at help.jmu.edu, or contact the IT Help Desk at 540-568-3555.
Aug 13, 10:12 EDT