Outage: Accessing Certain JMU-Hosted Applications

Incident Report for James Madison University

Resolved

At this time, access to JMU-hosted Applications has been resolved. Note that if you had manually turned off Netskope in an attempt to troubleshoot the issue, you will need to manually turn back on Netskope as it will not automatically turn on. If you have any questions or additional issues, please contact the JMU IT Help Desk at 540-568-3555.

Posted Jan 12, 2026 - 14:11 EST

Investigating

JMU IT is currently aware of issues connecting to certain JMU-hosted Applications such as PeopleSoft (HRMS, Student Administration, Finance) and are currently working to resolve the issue. As more information becomes available, updates will be made here. If you have any questions, please contact the JMU IT Help Desk at 540-568-3555.

Posted Jan 12, 2026 - 11:38 EST

This incident affected: Network.