Verizon Service - Outbound Calling Service Disruption

Incident Report for James Madison University

Update

We are continuing to investigate this issue.

Posted Oct 06, 2026 - 13:16 EDT

Investigating

Telecom is actively working with Verizon to resolve an issue affecting outbound calling services. A support ticket has been submitted, and updates will be communicated as they become available.

At this time, outbound calling is limited to:
Local Callling
Toll-free numbers
On-Campus calling
911 Emergency Services

Posted Oct 06, 2026 - 13:10 EDT

This incident affects: JMU Telecom (Verizon).