All Systems Operational
Aceware Operational
Aceware CFI Operational
Advance/Cognos Operational
Advance Web Operational
Cognos Web Operational
Advance iModules Connector Operational
AiM Operational
Canvas ? Operational
Cherwell Operational
Ivanti Cloud Cherwell Self Service Portal Operational
Ivanti Cloud US Datacenter Operational
Ivanti Cloud US AMS Operational
Ivanti Cloud US - 5AM MT Maintenance Window Operational
Cherwell Trusted Agent Server Operational
CRM ? Operational
Salesforce Student Success/Education Cloud NA236 Operational
Salesforce Advancement org NA225 Operational
Duo Operational
Duo Core Authentication Service Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Effort Reporting System Operational
EMS Operational
Finance Operational
HR Management Operational
MyMadison Operational
OnBase Operational
OnBase App Server Operational
OnBase Web Client Operational
OnBase Processing Server Operational
OnBase File Server Operational
Student Administration Operational
Tableau Server Operational
UREC Register Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Recording Operational
Zoom Zoom Webinars Operational
Zoom Live Transcription Operational
Zoom Closed Captioning Operational
Zoom Live Streaming Operational
Zoom Meeting Dial-in/Telephony Operational
Zoom Zoom Meeting Invite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2024

No incidents reported today.

Sep 18, 2024
1401 Technoligy Drive - Phone Service Outage
Resolved - At this time, all services have been restored for 1401 Technology drive. If you are still experiencing issue, please contact the IT Help Desk at 540-568-3555.
Sep 18, 12:57 EDT
Investigating - JMU IT Telecom is currently investigating an issue at 1401 Technology Drive. Presently, Phone service is down and not allowing incoming or outgoing calls. The 911 services is still available. Once additional information is available, an update will be posted.

If you have any question, please contact the JMU IT Help Desk at 540-568-3555.
Sep 18, 08:53 EDT
Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024
Scheduled Maintenance
Completed - At this time, all maintenance has been completed and service has been restored.

If you are experiencing issues or have any questions, please reach out to the JMU IT Help Desk at 540-568-3555 or submit a ticket through the IT Service portal at https://its.jmu.edu
Sep 15, 09:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 EDT
Scheduled - Due to required system maintenance, MyMadison will be unavailable September 15th between 6:00am-12:00pm. Systems affected include MyMadison, HRMS, Student Administration, Finance, IAM.

E-mail, file system access and direct access to Canvas will NOT be affected during this time and those systems will be available for use. An alert will be posted as soon as all work is completed and systems are available for use on a consistent basis. Password changes will not be possible during this time.
Sep 12, 11:27 EDT
Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

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