James Madison University Status

All Systems Operational

Aceware Operational

Aceware CFI Operational

Advance/Cognos Operational

Advance Web Operational

Cognos Web Operational

Advance iModules Connector Operational

AiM Operational

Canvas Operational

Cherwell Operational

Ivanti Cloud Cherwell Self Service Portal Operational

Ivanti Cloud US Datacenter Operational

Ivanti Cloud US AMS Operational

Ivanti Cloud US - 5AM MT Maintenance Window Operational

Cherwell Trusted Agent Server Operational

CRM Operational

Salesforce Student Success/Education Cloud NA236 Operational

Salesforce Advancement org NA225 Operational

Duo Operational

Duo Core Authentication Service Operational

Duo Admin Panel Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Effort Reporting System Operational

EMS Operational

Finance Operational

HR Management Operational

MyMadison Operational

OnBase Operational

OnBase App Server Operational

OnBase Web Client Operational

OnBase Processing Server Operational

OnBase File Server Operational

Student Administration Operational

Tableau Server Operational

UREC Register Operational

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Recording Operational

Zoom Zoom Webinars Operational

Zoom Live Transcription Operational

Zoom Closed Captioning Operational

Zoom Live Streaming Operational

Zoom Meeting Dial-in/Telephony Operational

Zoom Zoom Meeting Invite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

Maintenance - JMU Networking Update

Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 08:00 EST

Scheduled - In order to address replication issues across our Cisco ISE servers, we will be performing a minor update to ensure continued network reliability and access. While the impact is expected to be minimal, those connected to any JMU wireless networks or connected via Ethernet will be forced to re-authenticate which will cause a brief drop of network connectivity.
Nov 15, 10:10 EST

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

Scheduled Maintenance - Finance Unavailable

Completed - The scheduled maintenance has been completed.
Nov 9, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 17:00 EST

Scheduled - The Oracle PeopleSoft Finance system will be unavailable from Friday, November 8, 2024 at 5:00pm to Saturday, November 9, 2024 at approximately 1:00pm for required system maintenance. During this time, all Finance functionality will be unavailable.
Nov 5, 12:00 EST

Nov 8, 2024

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Outage: MyMadison Login

Resolved - At this time, JMU IT has determined the issue and access to MyMadison should now be resolved. If you are still experiencing issues signing in or you have additional questions, please reach out to the JMU IT Help Desk at 540-568-3555
Nov 6, 08:51 EST

Investigating - JMU IT is currently investigating an issue when attempting to log into MyMadison where it may be slow, or unresponsive. As we investigate, updates will be posted here. For any questions, please reach out to the JMU IT Help Desk at 540-568-3555.
Nov 6, 07:54 EST