Maintenance: Wireless Access Point (AP) Replacement; Continued
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 09, 2025 - 09:00 EDT
Scheduled - Throughout the Summer, beginning the week of May 19th, 2025, JMU Networking will be going through the process of updating and replacing the Access Points (AP) inside all the buildings across campus. These replacements have been scheduled in advance, and have been coordinated in conjunction with EMS, Summer Camps, FM maintenance schedules, and communicated through their respected Building and/or Technology Coordinators. Please note that this only impacts wireless connectivity.

Starting June 9th through June 13th, IT Networking technicians will be on-site, alongside networking contractors to replace access points in offices, classrooms, conference rooms and other areas. The area’s they will be working in will be as follows:

Harrison Hall
Darcus Johnson Hall
Roop Hall
Cleveland Hall
The Music Building
Burruss Hall
Sheldon Hall
The Ice House

Actions that may be required:

Reconnect to Wi-Fi: Please note that as access points are being changed, connectivity may be intermittent or delayed. Users may need to disconnect and reconnect to the wireless network to restore connectivity. In some instances, it may be necessary to forget the network and re-add it. If issues persist users may need to restart their computer.

Detailed instructions on connecting to the network and forgetting/re-adding the network can be found in the IT Knowledgebase by searching “How to Connect to JMU-Official-Wireless,” or by clicking the “Announcement” related to the access point replacement project. Should reconnection issues persist, please contact the JMU IT Helpdesk at helpdesk@jmu.edu or by phone at 540-568-3555
Jun 9, 2025 09:00 - Jun 14, 2025 17:00 EDT
Aceware Operational
Aceware CFI Operational
AiM Operational
Canvas ? Operational
Cherwell Operational
Ivanti Cloud Cherwell Self Service Portal Operational
Ivanti Cloud US Datacenter Operational
Ivanti Cloud US AMS Operational
Ivanti Cloud US - 5AM MT Maintenance Window Operational
Cherwell Trusted Agent Server Operational
CRM ? Operational
Salesforce Student Success/Education Cloud NA236 Operational
Salesforce Advancement org NA225 Operational
Effort Reporting System Operational
EMS Operational
Finance Operational
HR Management Operational
Microsoft 365 Operational
Microsoft 365 Operational
Microsoft Outlook Operational
Microsoft Teams Operational
Microsoft SharePoint Operational
Microsoft OneDrive Operational
MyMadison Operational
Network Under Maintenance
Okta ? Operational
OnBase Operational
OnBase App Server Operational
OnBase Web Client Operational
OnBase Processing Server Operational
OnBase File Server Operational
Student Administration Operational
Tableau Server Operational
Telecom Operational
Comcast Operational
Rave - JMU Notification System Operational
Verizon Operational
UREC Register Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Recording Operational
Zoom Zoom Webinars Operational
Zoom Live Transcription Operational
Zoom Closed Captioning Operational
Zoom Live Streaming Operational
Zoom Meeting Dial-in/Telephony Operational
Zoom Zoom Meeting Invite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Access SSL Certificate Replacement Jun 12, 2025 07:00-08:00 EDT

The current SSL certificate used for wired and wireless network authentication expires on June 15, 2025 and needs to be replaced with an updated certificate. Depending on the type of device and OS, users may be prompted to trust the new certificate to regain network access once the certificate is replaced.
Posted on Jun 09, 2025 - 14:31 EDT

Campus Wide Network Maintenance - Sunday, June 15th 6am-12pm Jun 15, 2025 06:00-12:00 EDT

Network Services is required to complete an upgrade of the campus network switches which will affect all wired and wireless network connectivity across campus at various times during the upgrade window. We will be performing the upgrades on Sunday, June 15th between 6am and 12pm. During this window, network connectivity will be intermittently disrupted.

Please note, this will not affect the data center network, the public facing wireless network at AUBC, or the Boldyn wired and wireless networks throughout the dorms.
Posted on Jun 02, 2025 - 15:03 EDT
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

Unresolved incident: Maintenance: Wireless Access Point (AP) Replacement; Continued.

Jun 8, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 EDT
Scheduled - Due to required system maintenance, MyMadison will be unavailable between 6AM-12pm, Sunday, 8th June. Systems affected include: MyMadison, HRMS, Student Administration, Finance

E-mail, file system access and direct access to Canvas will NOT be affected during this time and those systems will be available for use. An alert will be posted as soon as all work is completed and systems are available for use on a consistent basis.
Jun 5, 15:14 EDT
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Maintenance: Wireless Access Point (AP) Replacement; Continued
Completed - The scheduled maintenance has been completed.
Jun 6, 17:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:24 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 6, 09:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:23 EDT
Scheduled - Throughout the Summer, beginning the week of May 19th, 2025, JMU Networking will be going through the process of updating and replacing the Access Points (AP) inside all the buildings across campus. These replacements have been scheduled in advance, and have been coordinated in conjunction with EMS, Summer Camps, FM maintenance schedules, and communicated through their respected Building and/or Technology Coordinators. Please note that this only impacts wireless connectivity.

Starting June 2nd through June 6th, IT Networking technicians will be on-site, alongside networking contractors to replace access points in offices, classrooms, conference rooms and other areas. The area’s they will be working in will be as follows:

East Campus Landscaping
East Campus Power Plant
Arboretum
University Park (Sentera Park)
University Park (Sentera Park)
Madison Union
Dukes Dining
Student Success Center
HBS

Actions that may be required:

Reconnect to Wi-Fi: Please note that as access points are being changed, connectivity may be intermittent or delayed. Users may need to disconnect and reconnect to the wireless network to restore connectivity. In some instances, it may be necessary to forget the network and re-add it. If issues persist users may need to restart their computer.

Detailed instructions on connecting to the network and forgetting/re-adding the network can be found in the IT Knowledgebase by searching “How to Connect to JMU-Official-Wireless,” or by clicking the “Announcement” related to the access point replacement project. Should reconnection issues persist, please contact the JMU IT Helpdesk at helpdesk@jmu.edu or by phone at 540-568-3555
Jun 6, 09:22 EDT
Maintenance: Wireless Access Point (AP) Replacement; Continued
Completed - The scheduled maintenance has been completed.
Jun 6, 05:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:00 EDT
Scheduled - Throughout the Summer, beginning the week of May 19th, 2025, JMU Networking will be going through the process of updating and replacing the Access Points (AP) inside all the buildings across campus. These replacements have been scheduled in advance, and have been coordinated in conjunction with EMS, Summer Camps, FM maintenance schedules, and communicated through their respected Building and/or Technology Coordinators. Please note that this only impacts wireless connectivity.

Starting June 2nd through June 6th, IT Networking technicians will be on-site, alongside networking contractors to replace access points in offices, classrooms, conference rooms and other areas. The area’s they will be working in will be as follows:

East Campus Landscaping
East Campus Power Plant
Arboretum
University Park (Sentera Park)
University Park (Sentera Park)
Madison Union
Dukes Dining
Student Success Center
HBS

Actions that may be required:

Reconnect to Wi-Fi: Please note that as access points are being changed, connectivity may be intermittent or delayed. Users may need to disconnect and reconnect to the wireless network to restore connectivity. In some instances, it may be necessary to forget the network and re-add it. If issues persist users may need to restart their computer.

Detailed instructions on connecting to the network and forgetting/re-adding the network can be found in the IT Knowledgebase by searching “How to Connect to JMU-Official-Wireless,” or by clicking the “Announcement” related to the access point replacement project. Should reconnection issues persist, please contact the JMU IT Helpdesk at helpdesk@jmu.edu or by phone at 540-568-3555
Jun 2, 08:09 EDT
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
OnBase upgrade
Completed - The OnBase upgrade has been completed.
Jun 3, 21:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 17:00 EDT
Scheduled - Due to system maintenance, OnBase will be unavailable on Tuesday, June 3rd, between 5:00pm-10:00pm.
Jun 2, 15:10 EDT
Jun 2, 2025

No incidents reported.

Jun 1, 2025
Campus Wide Wireless Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 EDT
Scheduled - We will be performing maintenance on the JMU wireless networks across campus. This will be a rolling upgrade, so not all wireless connectivity will be affected at the same time. Depending on the area/building, some users may not notice any disruption. We expect the upgrades to take approximately 4 hours to complete. During this time, wired network connections will still be functional. This maintenance will affect wireless services provided throughout campus (excluding the public facing wireless at AUBC and the Boldyn wireless network in student housing).
May 30, 06:55 EDT
May 31, 2025

No incidents reported.

May 30, 2025
Maintenance: Wireless Access Point (AP) Replacement; Continued
Completed - The scheduled maintenance has been completed.
May 30, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 EDT
Scheduled - Throughout the Summer, beginning the week of May 19th, 2025, JMU Networking will be going through the process of updating and replacing the Access Points (AP) inside all the buildings across campus. These replacements have been scheduled in advance, and have been coordinated in conjunction with EMS, Summer Camps, FM maintenance schedules, and communicated through their respected Building and/or Technology Coordinators. Please note that this only impacts wireless connectivity.

On May 30th, IT Networking technicians will be on-site, alongside networking contractors to replace access points in offices, classrooms, conference rooms and other areas. The area’s they will be working in will be as follows:

Memorial
Geology Annex
Memorial Hall Arts Complex (MHAC)
Veterans Athletic Park

Actions that may be required:

Reconnect to Wi-Fi: Please note that as access points are being changed, connectivity may be intermittent or delayed. Users may need to disconnect and reconnect to the wireless network to restore connectivity. In some instances, it may be necessary to forget the network and re-add it. If issues persist users may need to restart their computer.

Detailed instructions on connecting to the network and forgetting/re-adding the network can be found in the IT Knowledgebase by searching “How to Connect to JMU-Official-Wireless,” or by clicking the “Announcement” related to the access point replacement project. Should reconnection issues persist, please contact the JMU IT Helpdesk at helpdesk@jmu.edu or by phone at 540-568-3555
May 28, 15:11 EDT
May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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