All Systems Operational

Aceware Operational
Aceware CFI Operational
AiM Operational
Canvas ? Operational
Cherwell Operational
Ivanti Cloud Cherwell Self Service Portal Operational
Ivanti Cloud US Datacenter Operational
Ivanti Cloud US AMS Operational
Ivanti Cloud US - 5AM MT Maintenance Window Operational
Cherwell Trusted Agent Server Operational
CRM ? Operational
Salesforce Student Success/Education Cloud NA236 Operational
Salesforce Advancement org NA225 Operational
Effort Reporting System Operational
EMS Operational
Finance Operational
HR Management Operational
Microsoft 365 Operational
Microsoft 365 Operational
Microsoft Outlook Operational
Microsoft Teams Operational
Microsoft SharePoint Operational
Microsoft OneDrive Operational
MyMadison Operational
Network Operational
Okta ? Operational
OnBase Operational
OnBase App Server Operational
OnBase Web Client Operational
OnBase Processing Server Operational
OnBase File Server Operational
Student Administration Operational
Tableau Server Operational
Telecom Operational
Comcast Operational
Rave - JMU Notification System Operational
Verizon Operational
UREC Register Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Recording Operational
Zoom Zoom Webinars Operational
Zoom Live Transcription Operational
Zoom Closed Captioning Operational
Zoom Live Streaming Operational
Zoom Meeting Dial-in/Telephony Operational
Zoom Zoom Meeting Invite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus Wide Network Maintenance - Sunday, July 27th 6am-12pm Jul 27, 2025 06:00-12:00 EDT

Network Services will be replacing the existing DHCP servers on Sunday, July 27th between 6am and 12pm. This will affect devices connected to both the wired and wireless JMU networks. During the maintenance, devices that are already connected to the network and have valid IP addresses are not expected to be disrupted. Devices that attempt to connect to the network during the maintenance may not receive an IP address. Once the migration is complete, devices should be able to receive an IP address and regain network access. A device/computer reboot is recommended if there are any connectivity issues experienced at the conclusion of the maintenance.
Posted on Jul 09, 2025 - 09:14 EDT
Jul 10, 2025

No incidents reported today.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Maintenance: Wireless Access Point (AP) Replacement; Continued
Completed - The scheduled maintenance has been completed.
Jul 2, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:00 EDT
Scheduled - Throughout the Summer, beginning the week of May 19th, 2025, JMU Networking will be going through the process of updating and replacing the Access Points (AP) inside all the buildings across campus. These replacements have been scheduled in advance, and have been coordinated in conjunction with EMS, Summer Camps, FM maintenance schedules, and communicated through their respected Building and/or Technology Coordinators. Please note that this only impacts wireless connectivity.

Starting June 30th through July 2nd, IT Networking technicians will be on-site, alongside networking contractors to replace access points in offices, classrooms, conference rooms and other areas. The area’s they will be working in will be as follows:

Festival
Leeolou
University Recreation Center (UREC)

Actions that may be required:

Reconnect to Wi-Fi: Please note that as access points are being changed, connectivity may be intermittent or delayed. Users may need to disconnect and reconnect to the wireless network to restore connectivity. In some instances, it may be necessary to forget the network and re-add it. If issues persist users may need to restart their computer.

Detailed instructions on connecting to the network and forgetting/re-adding the network can be found in the IT Knowledgebase by searching “How to Connect to JMU-Official-Wireless,” or by clicking the “Announcement” related to the access point replacement project. Should reconnection issues persist, please contact the JMU IT Helpdesk at helpdesk@jmu.edu or by phone at 540-568-3555
Jun 30, 08:39 EDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025
Jun 29, 2025

No incidents reported.

Jun 28, 2025
Maintenance: Wireless Access Point (AP) Replacement; Continued
Completed - The scheduled maintenance has been completed.
Jun 28, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 EDT
Scheduled - Throughout the Summer, beginning the week of May 19th, 2025, JMU Networking will be going through the process of updating and replacing the Access Points (AP) inside all the buildings across campus. These replacements have been scheduled in advance, and have been coordinated in conjunction with EMS, Summer Camps, FM maintenance schedules, and communicated through their respected Building and/or Technology Coordinators. Please note that this only impacts wireless connectivity.

Starting June 23rd through June 27th, IT Networking technicians will be on-site, alongside networking contractors to replace access points in offices, classrooms, conference rooms and other areas. The area’s they will be working in will be as follows:

Grace St. Mod.
Studio Center
Cardinal House
JMU Bookstore
Hillcrest
Hillcrest Annex
Hillside
Mr. Chips
D Hub

Actions that may be required:

Reconnect to Wi-Fi: Please note that as access points are being changed, connectivity may be intermittent or delayed. Users may need to disconnect and reconnect to the wireless network to restore connectivity. In some instances, it may be necessary to forget the network and re-add it. If issues persist users may need to restart their computer.

Detailed instructions on connecting to the network and forgetting/re-adding the network can be found in the IT Knowledgebase by searching “How to Connect to JMU-Official-Wireless,” or by clicking the “Announcement” related to the access point replacement project. Should reconnection issues persist, please contact the JMU IT Helpdesk at helpdesk@jmu.edu or by phone at 540-568-3555
Jun 23, 07:48 EDT
Jun 27, 2025
Maintenance: JMU Print Servers Upgrade
Completed - The scheduled maintenance has been completed.
Jun 27, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 11:00 EDT
Scheduled - On Friday, June 27th beginning at 11am, IT will be upgrading JMU IT Print Servers (IT-PRT1 & IT-PRT2) from 2016 to 2022. Please allow 2 hours for this upgrade (during this time, Pay-for-Print services or locally-connected printers will not be impacted).

If you must print during this downtime, we recommend that you print via IP address. For help and instructions printing via IP address, please contact the IT Help Desk.
Jun 23, 09:00 EDT
Jun 26, 2025

No incidents reported.

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