James Madison University Status

All Systems Operational

Aceware Operational

Aceware CFI Operational

AiM Operational

Canvas Operational

Cherwell Operational

Ivanti Cloud Cherwell Self Service Portal Operational

Ivanti Cloud US Datacenter Operational

Ivanti Cloud US AMS Operational

Ivanti Cloud US - 5AM MT Maintenance Window Operational

Cherwell Trusted Agent Server Operational

CRM Operational

Salesforce Student Success/Education Cloud NA236 Operational

Salesforce Advancement org NA225 Operational

Effort Reporting System Operational

EMS Operational

Finance Operational

HR Management Operational

Microsoft 365 Operational

Microsoft Outlook Operational

Microsoft Teams Operational

Microsoft SharePoint Operational

Microsoft OneDrive Operational

MyMadison Operational

Network Operational

Okta Operational

OnBase Operational

OnBase App Server Operational

OnBase Web Client Operational

OnBase Processing Server Operational

OnBase File Server Operational

Student Administration Operational

Tableau Server Operational

Telecom Operational

Comcast Operational

Rave - JMU Notification System Operational

Verizon Operational

UREC Register Operational

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Recording Operational

Zoom Zoom Webinars Operational

Zoom Live Transcription Operational

Zoom Closed Captioning Operational

Zoom Live Streaming Operational

Zoom Meeting Dial-in/Telephony Operational

Zoom Zoom Meeting Invite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 1, 2025

No incidents reported today.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

Verizon Service Disruption 08.20.2025

Resolved - This incident has been resolved.
Aug 22, 09:46 EDT

Update - The Verizon Service Disruption has been resolved. If you have any further issues, please contact Telecom. Telecom 8-6471, or telecom@jmu.edu.
Aug 22, 09:44 EDT

Identified - We have confirmed that the issue is not a JMU Telephone issue. The Verizon landline network is unable to connect calls to some cell phone network exchanges with calls to AT&T seeming to be the most affected. Calls from Verizon cell phones to other carriers do not seem to be affected. We have reported the problem to Verizon and will provide an update when we have more to report.
Aug 21, 09:12 EDT

Update - We are continuing to investigate this issue.
Aug 20, 20:28 EDT

Investigating - We are currently experiencing a service disruption affecting the ability to place off-campus calls via Verizon wired lines. The Telecom team has opened a support ticket with Verizon and is actively working toward resolution. We will provide updates as they become available. Thank you for your patience and understanding.
Aug 20, 20:28 EDT

Aug 21, 2025

Aug 20, 2025

Intermittent Campus-Wide Wireless Connectivity Issues

Resolved - The issue with JMU wireless has been resolved.
Aug 20, 16:03 EDT

Investigating - We’re receiving reports of some users not being able to connect to JMU-Official-Wireless. Network Services is currently investigating the issue.
Aug 20, 09:56 EDT

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.