All Systems Operational

Aceware Operational
Aceware CFI Operational
AiM Operational
Canvas Operational
Cherwell Operational
Ivanti Cloud Cherwell Self Service Portal Operational
Ivanti Cloud US Datacenter Operational
Ivanti Cloud US AMS Operational
Ivanti Cloud US - 5AM MT Maintenance Window Operational
Cherwell Trusted Agent Server Operational
CRM Operational
Salesforce Student Success/Education Cloud NA236 Operational
Salesforce Advancement org NA225 Operational
Effort Reporting System Operational
EMS Operational
Finance Operational
HR Management Operational
Microsoft 365 Operational
Microsoft 365 Operational
Microsoft Outlook Operational
Microsoft Teams Operational
Microsoft SharePoint Operational
Microsoft OneDrive Operational
MyMadison Operational
Network Operational
Okta Operational
OnBase Operational
OnBase App Server Operational
OnBase Web Client Operational
OnBase Processing Server Operational
OnBase File Server Operational
Student Administration Operational
Tableau Server Operational
Telecom Operational
Comcast Operational
Rave - JMU Notification System Operational
Verizon Operational
UREC Register Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Recording Operational
Zoom Zoom Webinars Operational
Zoom Live Transcription Operational
Zoom Closed Captioning Operational
Zoom Live Streaming Operational
Zoom Meeting Dial-in/Telephony Operational
Zoom Zoom Meeting Invite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 15, 2026

No incidents reported today.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026
Outage: Accessing Certain JMU-Hosted Applications
Resolved - At this time, access to JMU-hosted Applications has been resolved. Note that if you had manually turned off Netskope in an attempt to troubleshoot the issue, you will need to manually turn back on Netskope as it will not automatically turn on. If you have any questions or additional issues, please contact the JMU IT Help Desk at 540-568-3555.
Jan 12, 14:11 EST
Investigating - JMU IT is currently aware of issues connecting to certain JMU-hosted Applications such as PeopleSoft (HRMS, Student Administration, Finance) and are currently working to resolve the issue. As more information becomes available, updates will be made here. If you have any questions, please contact the JMU IT Help Desk at 540-568-3555.
Jan 12, 11:38 EST
Comcast Service Disruption
Resolved - This incident has been resolved.
Jan 12, 11:39 EST
Identified - Comcast will be performing network upgrades in the Harrisonburg area on December 11, 2025, starting at 5:00 AM. Service may be intermittently unavailable throughout the day. Updates will be posted as they become available.
Dec 5, 13:36 EST
Jan 11, 2026
JMU-Visitors Wireless Network Service Update
Resolved - On Sunday, January 11, between 10:00 AM and 1:00 PM, the JMU‑Visitors wireless network experienced connectivity issues that may have prevented some guests from logging in. New guest account creations were also impacted during this time. The underlying issue has been resolved, and the JMU‑Visitors network is now fully operational.
Jan 11, 14:16 EST
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

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