Okta Go-Live: Requests to Sign into Office 365 Applications
Update - This is not an issue; this is posted FYI.
Mar 15, 2025 - 15:48 EDT
Identified - Due to the changes caused by the Okta Go-live transition, upon logging into your Okta Dashboard or using the Okta service for the first time you will be signed out of any actively signed-in Office 365 applications. This may include Office 365 Suite, OneDrive, Microsoft Teams, and others on both your desktop and mobile devices.

Once logged out, you will be able to sign back in using your JMU email address and current eID password (as your password has not changed) without issue. We apologize for the inconvenience.
Mar 15, 2025 - 12:40 EDT
Uptime over the past 90 days. View historical uptime.
Aceware Operational
Aceware CFI Operational
Advance/Cognos Operational
Advance Web Operational
Cognos Web Operational
AiM Operational
Canvas ? Operational
Cherwell Operational
Ivanti Cloud Cherwell Self Service Portal Operational
Ivanti Cloud US Datacenter Operational
Ivanti Cloud US AMS Operational
Ivanti Cloud US - 5AM MT Maintenance Window Operational
Cherwell Trusted Agent Server Operational
CRM ? Operational
Salesforce Student Success/Education Cloud NA236 Operational
Salesforce Advancement org NA225 Operational
Effort Reporting System Operational
EMS Operational
Finance Operational
HR Management Operational
Microsoft 365 Under Maintenance
90 days ago
99.71 % uptime
Today
Microsoft 365 Under Maintenance
90 days ago
99.71 % uptime
Today
Microsoft Outlook Under Maintenance
90 days ago
99.71 % uptime
Today
Microsoft Teams Under Maintenance
90 days ago
99.71 % uptime
Today
Microsoft SharePoint Under Maintenance
90 days ago
99.71 % uptime
Today
Microsoft OneDrive Under Maintenance
90 days ago
99.71 % uptime
Today
MyMadison Operational
Network Operational
Okta ? Operational
OnBase Operational
OnBase App Server Operational
OnBase Web Client Operational
OnBase Processing Server Operational
OnBase File Server Operational
Student Administration Operational
Tableau Server Operational
Telecom Operational
Comcast Operational
Rave - JMU Notification System Operational
Verizon Operational
UREC Register Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Recording Operational
Zoom Zoom Webinars Operational
Zoom Live Transcription Operational
Zoom Closed Captioning Operational
Zoom Live Streaming Operational
Zoom Meeting Dial-in/Telephony Operational
Zoom Zoom Meeting Invite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Advance
Completed - The scheduled maintenance has been completed.
Mar 19, 21:44 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 21:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 EDT
Scheduled - Due to required system maintenance, Advance will be unavailable on Wednesday, March 19th, starting at 5:00pm.
Mar 19, 08:16 EDT
Mar 18, 2025
Madison Scholarship Hub (AcademicWorks) - Unavailable
Resolved - Access to the Madison Scholarship Hub (Academic Works) has been restored. Thank you for your patience
Mar 18, 10:19 EDT
Identified - The JMU Madison Scholarship Hub (AcademicWorks) will be unavailable, starting Saturday, March 15th at 8am until some time on Monday, March 17th as we complete it's transition into Okta.
Mar 17, 14:29 EDT
Technosolutions Slate displaying "SAML Error: Unable to locate SAML attribute.“
Resolved - Okta SSO has been reconfigured and logins are now working.
Mar 18, 08:55 EDT
Identified - Due to the changes caused by the Okta Go-live transition, a "SAML Error: Unable to locate SAML attribute." error is displaying when users attempt to log in to Slate. The issue is being investigated
Mar 17, 08:55 EDT
Mar 17, 2025
Okta Go-Live: Some JMU Library Resources Displaying "Bad Request"
Resolved - At this time, the issue around the potential “Bad Request” error when accessing Library resources has been resolved. Thank you for your patience.
Mar 17, 08:52 EDT
Identified - Due to the changes caused by the Okta Go-live transition, a "Bad Request" error may occur when accessing certain Libraries e-Resources. We expect this issue to be resolved at some point on Monday, March 17th. To ensure access, users can use the JMU Virtual Private Network (VPN), GlobalProtect from both on and off-campus.
Mar 16, 12:45 EDT
Okta Go-Live Transition on JMU Systems
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 17:00 EDT
Scheduled - JMU IT is transitioning our Identity and Access Management platform to Okta. As a result, all JMU systems may experience intermittent downtime or unavailability.

Starting Friday, March 14th at 5pm, password changes will not be available until Okta is live. On Saturday, March 15th All JMU systems will be unavailable from 1pm until 5pm.

While many JMU systems may be available by Sunday, March 15th, we ask that you limit your use due to technical testing and the lack of Help Desk support.
Mar 14, 12:30 EDT
Okta Go-Live Transition on JMU Systems
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:15 EDT
Scheduled - JMU IT is transitioning our Identity and Access Management platform to Okta. As a result, all JMU systems may experience intermittent downtime or unavailability.

Starting Friday, March 14th at 5pm, password changes will not be available until Okta is live. On Saturday, March 15th All JMU systems will be unavailable from 1pm until 5pm.

While many JMU systems may be available by Sunday, March 15th, we ask that you limit your use due to technical testing and the lack of Help Desk support.
Mar 16, 09:11 EDT
Mar 16, 2025
Madison Scholarship Hub (AcademicWorks) - Unavailable
Completed - The scheduled maintenance has been completed.
Mar 16, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 17:00 EDT
Scheduled - The JMU Madison Scholarship Hub (AcademicWorks) will be unavailable, starting Saturday, March 15th at 8am until Monday at approximately 12p.
Mar 14, 12:40 EDT
Mar 15, 2025
Mar 14, 2025
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